Customer Service Representative

Role Summary:
We are seeking a dedicated and customer-focused Customer Service Representative to join our team in Mangalore. As a representative, you will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with Airtel's services. This role is ideal for individuals with a 12th Pass education and 5 years of experience in customer-facing roles, looking to contribute to a leading telecommunications company.

Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about Airtel's products, services, plans, and promotions.
- Troubleshoot and resolve customer issues, complaints, and technical problems effectively.
- Guide customers through service activation, billing inquiries, and account management.
- Escalate complex issues to the appropriate departments and follow up to ensure resolution.
- Maintain detailed records of customer interactions and transactions.
- Adhere to company policies and procedures while ensuring customer satisfaction.
- Proactively identify opportunities to upsell or cross-sell relevant services.
- Gather customer feedback and report any recurring issues or suggestions for improvement.