Customer Service Representative (B.Com Required) - Pune

We are seeking a motivated and detail-oriented Customer Service Representative with 3-4 years of experience and a Bachelor of Commerce (B.Com) degree to join our dynamic team in Pune. As a Customer Service Representative, you will be the primary point of contact for our clients, ensuring exceptional service delivery and fostering strong relationships. You will leverage your understanding of business processes and financial concepts gained from your B.Com education to efficiently resolve customer inquiries and issues.

Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Investigate and resolve customer issues with a focus on first-call resolution.
- Accurately document all customer interactions and resolutions in the CRM system.
- Provide information about company products and services.
- Escalate complex issues to the appropriate departments.
- Adhere to company policies and procedures.
- Collaborate with team members to achieve departmental goals.
- Identify opportunities for process improvement.
- Maintain a high level of customer satisfaction.