Customer Service Representative | B.Pharma Professionals | Delhi

Role Summary:
We are seeking a motivated and detail-oriented Customer Service Representative with a B.Pharma background to join our team in Delhi. This entry-level position is ideal for recent graduates looking to leverage their pharmaceutical knowledge in a dynamic industrial automation environment. You will be responsible for providing excellent customer support, addressing inquiries, and ensuring customer satisfaction.

Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat regarding our industrial automation products and services.
- Provide technical support and troubleshooting assistance to customers, utilizing your understanding of product specifications and applications.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain customer records and update information in the CRM system.
- Escalate complex issues to senior team members or relevant departments.
- Gather customer feedback and report any recurring issues or suggestions for improvement.
- Collaborate with sales and technical teams to ensure seamless customer experience.
- Assist in preparing customer reports and documentation.