Customer Service Representative - Gaming (1-2 Yrs Exp)

We are seeking a motivated and customer-focused Customer Service Representative with 1-2 years of experience to join our dynamic gaming team in Mumbai. As a Customer Service Representative, you will be the primary point of contact for our players, ensuring a positive and seamless experience with our gaming platforms. This role requires excellent communication skills and a genuine passion for gaming.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via chat, email, and phone regarding game features, account issues, technical problems, and general support.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate teams when necessary.
• Educate customers on game rules, features, and best practices to enhance their gaming experience.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Provide feedback to the product and development teams based on customer interactions and common issues.
• Adhere to company policies and procedures to ensure consistent and high-quality customer support.