Customer Service Representative - MBA/PGDM Professionals (2-3 Yrs)

We are seeking a motivated and detail-oriented Customer Service Representative with 2-3 years of experience and an MBA/PGDM to join our team in Indore. This role is crucial in ensuring exceptional customer support and maintaining strong relationships with our clients in the electronic components and semiconductor industry. You will be the primary point of contact for customer inquiries, providing timely and accurate solutions.

Key Responsibilities:

Handle inbound customer inquiries via phone, email, and chat regarding product information, order status, and technical support.

Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate departments.

Maintain accurate customer records and interaction logs in the CRM system.

Collaborate with sales, technical, and logistics teams to ensure customer satisfaction.

Provide feedback to management on customer trends and product performance.

Assist in developing and implementing customer service policies and procedures.

Proactively identify opportunities to improve the customer experience.