Customer Service Representative - Oil & Gas (2-3 Yrs Exp)

We are seeking a dedicated and customer-focused Customer Service Representative with 2-3 years of experience and a B.Com degree to join our team in Lucknow. The ideal candidate will be responsible for managing customer inquiries, providing information about our oil and gas services, and ensuring a high level of customer satisfaction. This role requires excellent communication skills and a strong understanding of customer service principles within the energy sector.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person, providing accurate information on services, products, and pricing.
• Address customer complaints and resolve issues promptly and effectively, escalating complex problems to the relevant department.
• Maintain customer records and update account information accurately in the CRM system.
• Process service requests, orders, and account changes according to established procedures.
• Provide information on company policies, procedures, and service offerings.
• Collaborate with internal teams to ensure customer needs are met efficiently.
• Contribute to team efforts by accomplishing related results as needed.