Customer Service Representative - Voice/Blended

We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Customer Service Representatives. In this role, you will be the first point of contact for our international clients, handling inquiries via phone and email. You will be responsible for providing exceptional support, resolving issues efficiently, and ensuring a positive customer experience. This is a fantastic opportunity to grow your career in the BPM industry with a global leader.

Responsibilities:

1. Handle inbound and outbound customer calls and emails.
2. Provide accurate information about products and services.
3. Resolve customer complaints and issues in a timely and professional manner.
4. Maintain customer records and update information in the CRM system.
5. Collaborate with team members and supervisors to improve customer service processes.