Customer Success Associate

National Payments Corporation of India (NPCI)

Applicants0

Posted3 months ago

Job Highlights

Experience0 - 6 Yrs

SalaryUndisclosed

LocationNoida

Work ModelRemote

RoleCustomer Success Associate

Openings1

EmploymentFreelance

EducationPost Graduation Not Required

Required Skills

Excellent communication and interpersonal skillsStrong problem-solving abilitiesCustomer relationship management (CRM)Understanding of payment systems and financial technologiesProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Ability to work independently and as part of a teamAdaptability and willingness to learnKnowledge of the Indian financial sectorData analysis and reporting skillsClient onboarding and training

Job Description

Role Summary:
As a Customer Success Associate at NPCI, you will be instrumental in ensuring our stakeholders, including government bodies, financial institutions, and merchants, derive maximum value from our payment solutions. You will act as a primary point of contact, understand their needs, and facilitate seamless adoption and utilization of NPCI's innovative payment systems. Your efforts will directly contribute to the growth and success of digital payments across India.

Key Responsibilities:
- Onboard new clients and partners, guiding them through the setup and integration process of NPCI payment products.
- Develop and maintain strong relationships with key stakeholders, understanding their business objectives and challenges.
- Proactively monitor client usage and satisfaction, identifying opportunities for improvement and upselling.
- Provide timely and effective support to resolve customer queries and technical issues, escalating to relevant internal teams when necessary.
- Educate clients on new features, updates, and best practices for utilizing NPCI's payment platforms.
- Gather customer feedback and insights to inform product development and service enhancements.
- Create and deliver regular reports on customer health, engagement, and success metrics.
- Collaborate with sales, technical, and product teams to ensure a cohesive customer experience.
- Stay updated on industry trends and regulatory changes impacting the payments landscape in India.

About National Payments Corporation of India (NPCI)

The National Payments Corporation of India (NPCI) was incorporated in December 2008 as an umbrella organization for operating retail payments and settlement systems in India. It is promoted by the Reserve Bank of India (RBI) and 10 leading commercial banks. NPCI has been incorporated as a 'not-for-profit' company under Section 25 of the Companies Act, 1956 (now Section 8 of the Companies Act, 2013). NPCI's vision is to be the 'go-to' payment utility for all citizens and merchants in India. It aims to build a robust, scalable, and interoperable payment ecosystem for the nation. NPCI has successfully launched several innovative payment products like RuPay, UPI, IMPS, AePS, BHIM, etc., which have revolutionized digital payments in India.