Customer Success Associate role in Engineering & Construction (0-1 Yrs)

We are seeking a motivated and detail-oriented Customer Success Associate to join our dynamic team in Noida. This entry-level position is ideal for recent graduates with a Master of Laws (LLM) degree looking to kickstart their career in the corporate world, specifically within the vital Engineering & Construction sector. You will play a crucial role in ensuring our clients have a seamless and positive experience with our services and projects.

Key Responsibilities:

Assist in onboarding new clients, ensuring they understand our processes and offerings.

Act as a primary point of contact for client inquiries, providing timely and accurate information.

Proactively identify and address client needs and potential issues, escalating to relevant teams when necessary.

Maintain and update client records and databases with a high degree of accuracy.

Support the customer success team in developing and implementing strategies to improve client satisfaction.

Conduct research on client feedback and market trends to contribute to service improvements.

Liaise with internal departments (e.g., project management, legal, technical) to resolve client concerns.

Assist in preparing reports and presentations related to client engagement and success metrics.