Customer Success Manager

Role Summary: We are seeking a proactive and customer-centric Customer Success Manager (CSM) to join our dynamic team. The CSM will be responsible for building and maintaining strong relationships with our clients, ensuring they achieve their desired outcomes while using our IT services. You will act as the primary point of contact, advocate for the customer internally, and drive adoption and retention.

Key Responsibilities:

• Onboard new clients and guide them through the initial stages of service adoption.
• Develop a deep understanding of client business objectives and how our services can help them achieve these.
• Proactively monitor client health and engagement, identifying potential risks and opportunities for growth.
• Conduct regular business reviews with clients to discuss performance, value realization, and future needs.
• Serve as the client's advocate within Infosys, collaborating with internal teams (sales, support, product) to resolve issues and deliver exceptional service.
• Drive upsell and cross-sell opportunities by identifying client needs and aligning them with our service offerings.
• Gather client feedback and insights to inform product development and service improvements.
• Educate clients on new features, best practices, and industry trends.