Customer Success Manager

Role Summary:
We are seeking a proactive and customer-centric Customer Success Manager to join our dynamic team. The Customer Success Manager will be responsible for building and maintaining strong relationships with our clients in the petrochemical and plastics industry, ensuring they derive maximum value from our products and services. You will act as a trusted advisor, driving customer satisfaction, retention, and growth.

Key Responsibilities:
- Develop and execute strategies to ensure successful onboarding, adoption, and ongoing engagement of clients.
- Proactively monitor customer health and identify opportunities for upselling and cross-selling.
- Serve as the primary point of contact for assigned clients, addressing inquiries and resolving issues promptly.
- Conduct regular business reviews with clients to understand their evolving needs and demonstrate RIL's value proposition.
- Collaborate with sales, technical support, and product teams to ensure a seamless customer experience.
- Gather customer feedback and insights to inform product development and service improvements.
- Track key customer success metrics and report on progress to management.
- Educate customers on new product features, industry trends, and best practices.