Customer Success, Service & Operations - Other

Role Summary: The Customer Success, Service & Operations role is crucial for ensuring seamless execution of logistics services and maintaining high levels of customer satisfaction. This position will be responsible for managing day-to-day operational activities, resolving customer queries, and proactively identifying opportunities to improve service delivery within the import and export domain.

Key Responsibilities:

• Manage and oversee daily operational workflows for import and export shipments.
• Act as a primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
• Collaborate with internal teams (e.g., operations, sales, finance) to ensure efficient service delivery and problem resolution.
• Monitor shipment progress, identify potential delays or issues, and implement corrective actions.
• Maintain accurate customer records and operational data in the company's CRM and logistics management systems.
• Contribute to service improvement initiatives by analyzing operational performance and customer feedback.
• Assist in the onboarding of new clients and ensure a smooth transition of services.
• Ensure compliance with all relevant import/export regulations and company policies.