Design Team Lead - BPO / Call Centre Sector (0-1 Yrs)

Role Summary: We are seeking a highly motivated and innovative Design Team Lead with a Master of Technology (M.Tech) degree to join our dynamic team in Mumbai. This entry-level leadership role is for individuals with 0-1 years of experience who are passionate about driving design excellence within the BPO and Call Centre sector. You will be responsible for guiding a small team of designers, contributing to the conceptualization and execution of design solutions that enhance our service delivery and client experience.

Key Responsibilities:
- Lead and mentor a junior design team, fostering a collaborative and creative environment.
- Contribute to the development of innovative design strategies for BPO and call centre operations.
- Translate business requirements into compelling design concepts and prototypes.
- Ensure adherence to design standards and best practices.
- Collaborate with cross-functional teams, including operations, technology, and client management.
- Participate in user research and feedback sessions to inform design decisions.
- Present design solutions and recommendations to stakeholders.
- Stay updated with the latest design trends and technologies relevant to the BPM industry.