Desktop Engineer
MakeMyTripJob Highlights
Required Skills
Job Description
Role Summary: The Desktop Engineer will be responsible for the installation, configuration, maintenance, and troubleshooting of desktop hardware and software across the organization. This role ensures that end-users have reliable and efficient access to IT resources, supporting the smooth operation of MakeMyTrip's travel services.
Key Responsibilities:
- Install, configure, and upgrade operating systems (Windows, macOS) and desktop applications.
- Provide technical support to end-users for hardware, software, and network issues via remote and in-person assistance.
- Troubleshoot and resolve hardware and software problems, including desktop computers, laptops, printers, and peripherals.
- Manage user accounts, permissions, and access rights.
- Perform regular system maintenance, including updates, patches, and security configurations.
- Deploy and manage desktop images and software packages.
- Monitor system performance and identify potential issues.
- Document technical procedures and support solutions.
- Collaborate with IT teams to ensure seamless integration of desktop systems with the broader IT infrastructure.
- Assist with asset management and inventory tracking of IT equipment.
About MakeMyTrip
MakeMyTrip is India's largest online travel company. Founded in 2000 by Deep Kalra, it initially focused on the US-India travel market. Over the years, MakeMyTrip expanded its offerings to include flights, hotels, holiday packages, bus tickets, and train tickets, becoming a one-stop shop for all travel needs in India. The company went public on NASDAQ in 2016. MakeMyTrip has since acquired several other travel companies, solidifying its position as a leader in the Indian travel and tourism industry.
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