Dialer Manager
Hindustan Unilever LimitedJob Highlights
Required Skills
Job Description
Role Summary:
We are seeking an experienced and results-oriented Dialer Manager to oversee and optimize our outbound calling operations. The Dialer Manager will be responsible for managing the dialer system, ensuring efficient call campaigns, and driving performance metrics. This role is crucial for enhancing our sales outreach and customer engagement strategies within the building materials sector.
Key Responsibilities:
- Develop, implement, and manage outbound calling strategies and campaigns.
- Configure and maintain the dialer system to maximize efficiency and minimize idle time.
- Monitor dialer performance, analyze key metrics (e.g., talk time, connect rates, conversion rates), and identify areas for improvement.
- Train and manage a team of telecallers, providing guidance and performance feedback.
- Ensure compliance with all relevant telemarketing regulations and company policies.
- Collaborate with sales and marketing teams to align calling efforts with business objectives.
- Conduct A/B testing on different calling scripts, strategies, and times to optimize results.
- Generate regular reports on dialer performance and campaign success for senior management.
- Troubleshoot and resolve any technical issues related to the dialer system.
About Hindustan Unilever Limited
Hindustan Unilever Limited (HUL) is India's largest Fast Moving Consumer Goods (FMCG) company, with a history spanning over 80 years. It is a subsidiary of the British multinational company Unilever. HUL's products touch the lives of nine out of ten Indian households every day. While primarily known for its consumer goods, HUL also has a significant presence in the building materials sector through its subsidiary companies and strategic investments, contributing to India's infrastructure development.
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