Dialer Manager

Global Building Materials Inc.
Applicants0
Postedabout 1 month ago

Job Highlights

Experience1 - 3 Yrs
Salary10-16 LPA
LocationAizawl
Work ModelOnsite
RoleDialer Manager
Openings1
EmploymentInternship
EducationM.Pharma

Required Skills

Dialer management software (e.g., Five9, Genesys, Dialpad)Outbound call center operationsData analysis and reportingRegulatory compliance (TCPA, DNC)Team leadership and managementPerformance optimizationExcellent communication skillsProblem-solving abilitiesProficiency in CRM software

Job Description

We are seeking an experienced and results-oriented Dialer Manager to oversee and optimize our outbound calling operations. The ideal candidate will be responsible for managing dialer campaigns, ensuring compliance with regulations, analyzing performance metrics, and driving efficiency to support our sales and marketing initiatives. This role requires a strategic thinker with strong analytical and leadership skills.

Responsibilities:

  • Develop and implement strategies for effective outbound calling campaigns.
  • Manage dialer software, including setup, configuration, and troubleshooting.
  • Monitor campaign performance and identify areas for improvement.
  • Ensure adherence to all relevant telemarketing regulations (e.g., TCPA, Do Not Call).
  • Train and manage a team of call center agents.
  • Analyze data and generate reports on campaign effectiveness and agent performance.
  • Collaborate with sales and marketing teams to align dialer strategies with business objectives.

About Global Building Materials Inc.

Global Building Materials Inc. is a leading multinational corporation specializing in the manufacturing and distribution of high-quality building materials. With a presence in over 50 countries, we are committed to innovation, sustainability, and delivering exceptional value to our customers worldwide.

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