Duty Manager

Role Summary: The Duty Manager will be responsible for overseeing the daily operations of a retail store, ensuring exceptional customer service, managing staff, and maintaining store standards. This role is crucial for driving sales, resolving customer issues, and upholding the brand's reputation.

Key Responsibilities:

Oversee daily store operations, including opening and closing procedures.

Ensure high standards of customer service are met and exceeded.

Manage and motivate the store team, including scheduling, training, and performance management.

Handle customer inquiries, complaints, and escalations effectively.

Monitor inventory levels and ensure accurate stock management.

Drive sales performance and achieve store targets.

Maintain store visual merchandising standards and ensure a clean and appealing environment.

Implement and enforce company policies and procedures.

Report on store performance, sales, and operational issues to management.