eCommerce Operations - Other

Role Summary: We are seeking a dynamic and detail-oriented individual to join our eCommerce Operations team. This role will be crucial in optimizing and managing the day-to-day operations of our digital product offerings, ensuring a smooth customer journey and efficient backend processes. You will work closely with various teams to drive operational excellence in the fast-paced fintech environment.

Key Responsibilities:
- Monitor and manage the performance of digital product listings and campaigns on various eCommerce platforms.
- Analyze sales data and customer feedback to identify areas for improvement in product presentation and user experience.
- Coordinate with the product and marketing teams to ensure timely launch and promotion of new digital offerings.
- Troubleshoot and resolve any operational issues related to order processing, payment gateways, and customer support for digital products.
- Develop and maintain operational workflows and documentation for eCommerce processes.
- Collaborate with technology teams to implement new features and functionalities that enhance the customer experience.
- Ensure compliance with all relevant banking and digital transaction regulations.
- Manage inventory and fulfillment for any physical components associated with digital products or services.
- Generate regular reports on eCommerce performance, operational efficiency, and key metrics.