eCommerce Operations - Other

Role Summary:
We are seeking a motivated and detail-oriented individual to join our eCommerce Operations team in Kolkata. This role is crucial for ensuring the smooth and efficient functioning of our online sales channels, with a focus on import and export processes. You will be involved in various operational aspects that contribute to a seamless customer experience and efficient supply chain management.

Key Responsibilities:
- Assist in managing day-to-day e-commerce operations, including order processing, inventory management, and fulfillment.
- Support the import and export documentation and compliance processes, ensuring adherence to regulations.
- Coordinate with logistics partners to track shipments and resolve any transit-related issues.
- Monitor product listings and ensure accuracy of information on the e-commerce platform.
- Analyze operational data to identify areas for improvement and implement solutions.
- Collaborate with internal teams (marketing, customer service, procurement) to ensure alignment on operational goals.
- Handle customer inquiries related to order status, shipping, and returns, ensuring timely resolution.
- Participate in process improvement initiatives to enhance operational efficiency and reduce costs.
- Stay updated on e-commerce trends and best practices relevant to the import/export sector.