Email Support (3-5 Yrs) | Coimbatore

Role Summary:
We are seeking an experienced Email Support Specialist with 3-5 years of experience to join our growing team in Coimbatore. The ideal candidate will be responsible for handling customer inquiries via email, providing timely and accurate resolutions, and ensuring a high level of customer satisfaction. This role is crucial in maintaining our brand reputation and fostering customer loyalty. Post-graduation is not a mandatory requirement for this position.

Key Responsibilities:
- Respond to customer emails promptly and professionally, addressing queries related to bookings, cancellations, modifications, and general travel information.
- Investigate and resolve customer issues by collaborating with internal teams such as operations, sales, and technical support.
- Maintain accurate records of customer interactions, transactions, comments, and actions.
- Identify and escalate complex issues to the appropriate department for resolution.
- Proactively identify opportunities to improve customer experience and provide feedback to management.
- Ensure adherence to company policies, procedures, and service level agreements (SLAs).
- Stay updated with company products, services, and promotional offers to provide accurate information to customers.
- Contribute to building a positive and supportive team environment.