Email Support Executive
Bajaj Finance LimitedJob Highlights
Required Skills
Job Description
Role Summary: The Email Support Executive will be responsible for managing and responding to customer inquiries received via email, ensuring timely and accurate resolution of issues related to Bajaj Finance's products and services. This role requires excellent written communication skills and a strong understanding of customer service principles within the financial services sector.
Key Responsibilities:
- Respond to customer emails promptly and professionally, adhering to company service level agreements (SLAs).
- Investigate and resolve customer queries, complaints, and feedback regarding loans, accounts, and other financial products.
- Escalate complex issues to the appropriate internal teams for resolution.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Identify recurring customer issues and provide feedback to relevant departments for process improvement.
- Ensure compliance with all company policies and regulatory guidelines.
- Assist in developing and updating email templates and knowledge base articles.
- Proactively identify opportunities to enhance customer satisfaction.
About Bajaj Finance Limited
Bajaj Finance Limited is an Indian non-banking financial company (NBFC) and the lending arm of the Bajaj Group. Headquartered in Pune, Maharashtra, it is one of the largest and most respected NBFCs in India, offering a wide range of financial products and services. The company has a significant presence across India, serving millions of customers with solutions like consumer durable loans, personal loans, business loans, rural loans, home loans, and wealth management services. Bajaj Finance is known for its innovative business models, customer-centric approach, and strong technological infrastructure.
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