Email Support Job Opportunity - Building Material - 1-3 Yrs
Kajaria Ceramics LimitedJob Highlights
Required Skills
Job Description
We are seeking a detail-oriented and articulate individual with an M.Pharma background to join our team as an Email Support Specialist. This role is crucial in managing customer inquiries and providing timely, accurate responses via email, contributing to exceptional customer service within our building materials company. The ideal candidate will leverage their analytical skills and communication proficiency to address a range of customer queries, from product information to post-sales support.
Key Responsibilities:
- Respond to customer emails promptly and professionally, addressing queries related to products, orders, and services.
- Interpret and analyze customer issues, providing clear and concise solutions or escalating complex problems to the appropriate department.
- Maintain a high level of product knowledge to assist customers effectively.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with internal teams (sales, technical, logistics) to resolve customer issues efficiently.
- Identify trends in customer inquiries and provide feedback to management for process improvement.
- Ensure compliance with company policies and procedures in all customer communications.
About Kajaria Ceramics Limited
Kajaria Ceramics Limited is India's largest tile manufacturer and the 3rd largest in the world. Established in 1988, the company has grown exponentially to become a leader in the building material sector, particularly in ceramic and vitrified tiles. With a strong focus on innovation, quality, and customer satisfaction, Kajaria has a pan-India presence with multiple state-of-the-art manufacturing facilities. They are committed to sustainable practices and contribute significantly to the development of modern infrastructure in India.
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