Email Support Specialist (Foreign MNC - FMCG)

We are seeking a detail-oriented and customer-focused Email Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for customer inquiries received via email, providing timely and accurate resolutions. You will be responsible for managing a high volume of emails, troubleshooting issues related to our FMCG products, and escalating complex cases to the appropriate departments. This is an excellent opportunity to work within a reputable foreign multinational company and contribute to our commitment to customer satisfaction.

Key Responsibilities:

1. Respond to customer inquiries via email in a professional and efficient manner.
2. Troubleshoot and resolve customer issues related to product usage, orders, and services.
3. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
4. Escalate complex issues to relevant departments and follow up to ensure resolution.
5. Document customer interactions and feedback accurately.
6. Collaborate with team members to share best practices and improve support processes.