Engagement Manager

Role Summary:
The Engagement Manager will be responsible for managing and nurturing key relationships with government and public sector clients, ensuring successful implementation and adoption of NPCI's payment solutions. This role requires a strategic thinker with excellent communication and project management skills to drive impactful engagements and contribute to the digital transformation initiatives within the public administration sector in India.

Key Responsibilities:
- Develop and maintain strong, long-term relationships with key stakeholders in government ministries, departments, and public sector undertakings.
- Understand client needs and translate them into actionable project plans and solution proposals.
- Oversee the end-to-end lifecycle of client engagements, from initial scoping and planning to implementation, rollout, and post-implementation support.
- Collaborate with internal technical, product, and operations teams to ensure timely and successful delivery of projects.
- Conduct regular performance reviews and status updates with clients, addressing concerns and identifying opportunities for further collaboration.
- Drive the adoption and usage of NPCI's payment products and services among government entities.
- Monitor industry trends and regulatory changes relevant to public sector payments and provide insights to clients and internal teams.
- Manage project budgets, timelines, and resources effectively.
- Identify and mitigate risks associated with client engagements.
- Contribute to the development of best practices and knowledge sharing within the engagement management team.