Engagement Manager - FinTech / Payments Sector (1-2 Yrs)

Role Summary: We are seeking an enthusiastic and detail-oriented Engagement Manager with 1-2 years of experience and a B.Sc degree to join our team in Guwahati. The ideal candidate will be responsible for managing and nurturing client relationships within the FinTech and Payments sector, ensuring successful project delivery and client satisfaction. This role requires a strong understanding of the payments ecosystem and excellent communication skills.

Key Responsibilities:

• Serve as a primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
• Understand client needs and objectives, translating them into actionable plans and project requirements.
• Collaborate with internal teams (product, engineering, sales) to ensure timely and successful delivery of solutions.
• Monitor project progress, identify potential risks, and implement mitigation strategies.
• Prepare and present regular reports on client status, project performance, and key metrics.
• Identify opportunities for upselling and cross-selling within existing client accounts.
• Gather client feedback and contribute to product and service improvement initiatives.