Engineering Support Manager

Role Summary:
We are seeking a proactive and experienced Engineering Support Manager to oversee and manage our technology infrastructure and support systems. This role is crucial for ensuring the smooth operation of our educational programs and administrative functions across India. The ideal candidate will lead a team of support engineers, troubleshoot technical issues, and implement solutions to enhance system reliability and user experience.

Key Responsibilities:

• Manage and lead the IT support team, providing guidance, training, and performance management.
• Oversee the installation, configuration, and maintenance of hardware, software, and network systems.
• Develop and implement IT support policies, procedures, and best practices.
• Troubleshoot and resolve complex technical issues reported by users across various locations.
• Ensure timely and effective resolution of support tickets, maintaining high levels of user satisfaction.
• Manage vendor relationships for IT hardware and software procurement and support.
• Contribute to the planning and implementation of IT projects and system upgrades.
• Maintain accurate inventory of IT assets and licenses.
• Ensure compliance with data security and privacy policies.