Field Service Engineer

Role Summary: The Field Service Engineer will be responsible for the installation, maintenance, and repair of banking hardware and software systems at various HDFC Bank branches and ATM locations across India. This role requires strong technical aptitude, problem-solving skills, and the ability to work independently in a field environment.

Key Responsibilities:
- Install, configure, and test banking hardware (e.g., ATMs, POS machines, servers) and associated software.
- Perform routine maintenance and preventative checks on all deployed banking equipment.
- Diagnose and resolve hardware and software issues, including network connectivity problems.
- Respond to service calls and emergency repair requests in a timely manner.
- Document all service activities, including repairs, maintenance, and installations.
- Provide technical support and training to branch staff on hardware and software usage.
- Maintain an inventory of spare parts and tools, ensuring adequate stock levels.
- Adhere to all company policies and procedures, including security protocols for banking environments.
- Collaborate with IT support teams to escalate complex issues and ensure swift resolution.
- Travel to various locations as required to perform duties.