Front Office Executive

Role Summary:
We are seeking a dynamic and customer-focused Front Office Executive to manage the reception area and ensure a seamless guest experience. The ideal candidate will be the first point of contact for our guests, providing exceptional service and efficiently handling all front desk operations.

Key Responsibilities:
- Greet and welcome guests warmly upon arrival.
- Register guests, assign rooms, and issue room keys.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage reservations, cancellations, and modifications.
- Process guest check-ins and check-outs, ensuring accuracy in billing.
- Provide information about hotel services, amenities, and local attractions.
- Coordinate with other departments (Housekeeping, F&B, Maintenance) to ensure guest satisfaction.
- Maintain a clean and organized front desk area.
- Handle cash and credit card transactions accurately.
- Assist with administrative tasks as needed.