General Insurance - Process Associate

Role Summary:
As a Process Associate in General Insurance at WNS, you will be an integral part of our operations team, responsible for executing various back-office and customer-facing processes within the general insurance domain. You will contribute to ensuring efficient and accurate service delivery, adhering to company policies and industry regulations.

Key Responsibilities:
- Process insurance claims accurately and efficiently, ensuring all documentation is complete.
- Handle policy administration tasks, including new policy issuance, endorsements, and renewals.
- Respond to customer inquiries via phone, email, or chat regarding policy details, claims status, and general insurance queries.
- Verify and validate information provided by clients and third parties.
- Maintain accurate records and update customer information in the system.
- Identify and escalate complex issues to senior team members or supervisors.
- Adhere to service level agreements (SLAs) and quality standards.
- Participate in training sessions to enhance product knowledge and process understanding.
- Collaborate with team members to achieve departmental goals.