General Manager - Hospitality Services

Role Summary: The General Manager - Hospitality Services will be responsible for overseeing the strategic planning, operations, and financial performance of Infosys' hospitality facilities across India. This role requires a dynamic leader with extensive experience in hotel management and a proven track record of delivering exceptional guest experiences and driving operational excellence. The General Manager will ensure that all hospitality services align with Infosys' corporate standards and contribute to a positive employee and guest environment.

Key Responsibilities:

• Develop and implement strategic plans for the hospitality division, aligning with Infosys' overall business objectives.
• Manage day-to-day operations of all hospitality facilities, including accommodation, food and beverage, event management, and guest services.
• Oversee budgeting, financial planning, and cost control measures to ensure profitability and operational efficiency.
• Lead and mentor a team of hospitality professionals, fostering a culture of service excellence, teamwork, and continuous improvement.
• Ensure compliance with all health, safety, and security regulations and company policies.
• Develop and maintain strong relationships with vendors, suppliers, and other external stakeholders.
• Implement and monitor quality assurance programs to ensure high standards of service delivery.
• Manage guest feedback and resolve any issues or complaints promptly and effectively.
• Drive innovation in hospitality services to enhance guest satisfaction and operational effectiveness.