General Manager - Hospitality Services

Role Summary: We are seeking an experienced and dynamic General Manager to oversee and manage our hospitality services division. This role will be responsible for ensuring the highest standards of service delivery, operational efficiency, and guest satisfaction across all managed properties and facilities. The General Manager will lead a team of hospitality professionals, drive strategic initiatives, and manage budgets to achieve organizational objectives.

Key Responsibilities:

• Develop and implement strategic plans for the hospitality services division to align with the company's overall business objectives.
• Oversee the day-to-day operations of all hospitality facilities, including hotels, guest houses, and event spaces.
• Manage budgets, financial performance, and resource allocation for the division.
• Ensure compliance with all relevant health, safety, and regulatory standards.
• Lead, mentor, and develop a high-performing team of hospitality professionals.
• Drive initiatives to enhance guest satisfaction and loyalty.
• Manage vendor relationships and contract negotiations.
• Implement and monitor quality assurance programs.
• Analyze operational data and generate reports for senior management.