Guest Relations Executive

Role Summary:
We are seeking a dynamic and customer-focused Guest Relations Executive to join our team at The Park Hotels. The ideal candidate will be responsible for ensuring an exceptional guest experience from arrival to departure, handling inquiries, and resolving issues promptly and professionally.

Key Responsibilities:
- Welcome guests warmly and assist with check-in and check-out procedures.
- Respond to guest inquiries and requests in a timely and efficient manner via phone, email, or in person.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest complaints and concerns with empathy and professionalism, escalating to management when necessary.
- Coordinate with various hotel departments (e.g., Housekeeping, F&B, Maintenance) to ensure guest satisfaction.
- Maintain guest records and update information in the property management system (PMS).
- Proactively anticipate guest needs and offer personalized services.
- Assist in organizing special events or arrangements for guests.
- Ensure the lobby and reception area are well-maintained and presentable.