Head - Client Relations

Role Summary: The Head - Client Relations will be responsible for developing and executing strategies to build and maintain strong, long-lasting relationships with key clients in the electrical equipment sector within India. This role requires a strategic thinker with exceptional communication and negotiation skills to drive client satisfaction, retention, and growth opportunities.

Key Responsibilities:

Develop and implement comprehensive client relationship management strategies.

Serve as the primary point of contact for major clients, ensuring their needs are met and expectations are exceeded.

Proactively identify opportunities for upselling and cross-selling of Havells' electrical equipment products and solutions.

Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.

Collaborate with sales, marketing, and technical teams to ensure seamless service delivery and client support.

Negotiate contracts and service level agreements (SLAs) to ensure mutual benefit.

Monitor market trends and competitor activities to provide strategic insights to clients and internal teams.

Manage and resolve client issues and escalations effectively and efficiently.

Track and report on key client relationship metrics and performance indicators.