Head - Client Relations

Role Summary:
We are seeking an experienced and dynamic Head - Client Relations to lead and manage our client engagement strategies. This role is crucial in fostering strong, long-term relationships with our key clients, ensuring client satisfaction, and driving business growth within the luxury leather goods sector. The ideal candidate will have a proven track record in client relationship management, excellent communication skills, and a deep understanding of the premium retail market.

Key Responsibilities:

• Develop and implement comprehensive client relationship management strategies.
• Act as the primary point of contact for high-value clients, addressing their needs and concerns promptly and effectively.
• Build and maintain strong, long-lasting client relationships through proactive engagement and exceptional service.
• Identify opportunities for upselling and cross-selling to existing clients.
• Collaborate with sales, marketing, and product development teams to ensure client needs are met and exceeded.
• Monitor client feedback and market trends to inform relationship strategies and product improvements.
• Oversee the client onboarding process and ensure a seamless experience.
• Manage and mentor a team of client relations professionals.
• Achieve and exceed client retention and satisfaction targets.