Head - Client Relations

Role Summary:
We are seeking a dynamic and experienced Head - Client Relations to lead our client engagement strategies and foster strong, long-term relationships with our corporate clients in the electrical equipment sector. The ideal candidate will be responsible for overseeing all aspects of client relations, ensuring client satisfaction, and driving business growth through exceptional service and strategic account management.

Key Responsibilities:
- Develop and implement comprehensive client relationship management strategies.
- Lead and mentor a team of client relationship managers.
- Act as the primary point of contact for key corporate clients, understanding their needs and providing tailored solutions.
- Proactively identify opportunities for upselling and cross-selling within existing client accounts.
- Monitor client feedback and address any concerns or issues promptly and effectively.
- Collaborate with sales, marketing, and product development teams to ensure client needs are met.
- Track and report on key client relationship metrics and performance indicators.
- Organize and conduct regular client review meetings.
- Stay abreast of industry trends and competitor activities to maintain a competitive edge.
- Ensure seamless execution of contracts and service level agreements.