Head - Client Relations | Graduation Not Required Professionals | Vadodara

Role Summary: As Head - Client Relations, you will be instrumental in fostering and strengthening long-term relationships with our key clients in Vadodara. This role is designed for ambitious professionals with 3-5 years of experience, who may not have a formal degree but possess exceptional interpersonal skills and a proven ability to manage client expectations and drive satisfaction. You will act as the primary point of contact, ensuring seamless communication and successful project delivery.

Key Responsibilities:
- Develop and maintain strong, collaborative relationships with a portfolio of clients.
- Understand client needs and objectives, translating them into actionable strategies for our consulting teams.
- Proactively identify opportunities for upselling and cross-selling services to existing clients.
- Manage client communication, ensuring timely updates, issue resolution, and feedback collection.
- Coordinate with internal teams (project managers, consultants, delivery leads) to ensure client requirements are met.
- Monitor client satisfaction levels and implement strategies to enhance client retention.
- Prepare and present regular client reports and performance reviews.
- Act as a brand ambassador for Wipro, representing the company with professionalism and integrity.