Head - Customer Success

Role Summary:
As the Head of Customer Success at Wipro, you will be responsible for defining and executing our customer success strategy within the Hardware & Networking domain in India. You will lead a team of customer success managers, ensuring our clients achieve maximum value from our solutions, fostering long-term partnerships, and driving customer retention and expansion. This role requires a strategic thinker with a deep understanding of the hardware and networking industry and a passion for customer advocacy.

Key Responsibilities:

- Develop and implement a comprehensive customer success strategy aligned with Wipro's business objectives and the specific needs of the Indian market.
- Lead, mentor, and manage a team of Customer Success Managers, setting performance goals and fostering a high-performance culture.
- Drive customer adoption, retention, and expansion by ensuring clients derive maximum value from Wipro's hardware and networking solutions.
- Proactively identify and address customer pain points, risks, and opportunities for growth.
- Build and maintain strong relationships with key stakeholders at client organizations, including IT leaders and business executives.
- Collaborate with Sales, Product, and Support teams to ensure a seamless customer journey and to provide feedback for product improvement.
- Monitor customer health metrics, analyze trends, and implement data-driven strategies to improve customer satisfaction and loyalty.
- Develop and deliver regular business reviews to clients, showcasing value realization and strategic alignment.
- Contribute to the development of customer success best practices and playbooks for the Indian region.