Head - Customer Success | Diploma Professionals | Pune

Role Summary:
We are seeking a motivated and enthusiastic individual to join our team as Head - Customer Success. This role is ideal for a recent Diploma holder looking to kickstart their career in customer relations within the IT services industry. You will be instrumental in ensuring our clients achieve their desired outcomes while using our services. You will act as a primary point of contact, understand client needs, and facilitate smooth service delivery.

Key Responsibilities:
- Serve as the main point of contact for a portfolio of clients, building strong relationships.
- Understand client business objectives and how our IT services can support them.
- Onboard new clients and guide them through the initial stages of service adoption.
- Proactively monitor client usage and satisfaction levels.
- Address client inquiries and concerns in a timely and effective manner.
- Collaborate with internal teams (technical, sales, support) to resolve client issues.
- Gather client feedback and contribute to service improvement initiatives.
- Assist in the development of customer success strategies and best practices.