Head of Customer Success

We are seeking an experienced and strategic Head of Customer Success to lead our customer success team. This role will be responsible for developing and executing strategies to enhance customer satisfaction, retention, and growth within our corporate client base. You will work closely with sales, product, and operations teams to ensure our clients achieve maximum value from our leather solutions.

Key Responsibilities:
- Develop and implement customer success strategies.
- Manage and mentor the customer success team.
- Build strong relationships with key corporate clients.
- Drive customer adoption, retention, and expansion.
- Identify opportunities for upselling and cross-selling.
- Act as a liaison between customers and internal teams.
- Monitor customer health and proactively address potential issues.