Head - Operations

Role Summary:
As the Head of Operations at NPCI, you will be responsible for overseeing and optimizing the day-to-day operations of our critical payment and settlement systems. This role requires a strategic leader with a deep understanding of financial infrastructure, risk management, and process improvement to ensure the seamless and secure functioning of India's digital payment ecosystem.

Key Responsibilities:
- Develop and implement operational strategies to enhance efficiency, scalability, and reliability of payment systems.
- Manage and lead a team of operations professionals, fostering a culture of high performance and continuous improvement.
- Oversee the incident management process, ensuring timely resolution of operational issues and minimizing downtime.
- Collaborate with technology, product, and business teams to integrate new services and features into existing operational frameworks.
- Establish and monitor key performance indicators (KPIs) for operational excellence and report on performance to senior management.
- Ensure compliance with regulatory requirements and industry best practices in all operational activities.
- Drive process automation and digital transformation initiatives within the operations department.
- Manage vendor relationships and service level agreements (SLAs) for critical operational infrastructure.
- Conduct regular risk assessments and implement mitigation strategies to safeguard payment systems.
- Contribute to the strategic planning and budgeting for the operations division.