Head - Shared Services

We are seeking a dynamic and experienced Head - Shared Services to lead our centralized support functions. This role will be instrumental in optimizing operational efficiency, driving cost savings, and ensuring seamless service delivery across various departments. The ideal candidate will have a strong understanding of shared services models and a proven track record in managing diverse teams and processes. This is a fantastic opportunity for someone with a Diploma and 4-6 years of experience to make a significant impact in a growing analytics firm.

Key Responsibilities:

• Oversee the day-to-day operations of shared services functions including HR, Finance, IT support, and Administration.
• Develop and implement strategies to improve efficiency, reduce costs, and enhance service quality within shared services.
• Manage and mentor a team of professionals, fostering a collaborative and high-performance work environment.
• Establish and monitor key performance indicators (KPIs) to track the effectiveness of shared services operations.
• Collaborate with various departments to understand their needs and ensure shared services effectively support business objectives.
• Identify opportunities for process automation and technology adoption to streamline operations.
• Ensure compliance with relevant policies, procedures, and regulatory requirements.