Head - Tech Support
Design IndiaJob Highlights
Required Skills
Job Description
Role Summary: We are seeking an experienced and proactive Head of Tech Support to lead our technical support team. This role will be responsible for ensuring the smooth operation of our IT infrastructure, providing timely and effective technical assistance to our employees, and developing strategies to enhance our overall technical support services. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, and a passion for customer service.
Key Responsibilities:
- Lead and manage the IT support team, including hiring, training, and performance evaluation.
- Develop and implement IT support policies, procedures, and best practices.
- Oversee the installation, configuration, and maintenance of hardware, software, and network systems.
- Provide Tier 2 and Tier 3 technical support for complex issues.
- Manage IT asset inventory and procurement.
- Ensure data security and implement disaster recovery plans.
- Collaborate with other departments to understand their technical needs and provide solutions.
- Monitor IT systems for performance and security issues, and proactively address them.
- Stay up-to-date with the latest technology trends and recommend improvements.
About Design India
Design India is a leading design services company based in Bangalore, India. Founded in 2010, it has rapidly grown to become a trusted partner for businesses seeking innovative and user-centric design solutions. The company specializes in product design, UI/UX design, branding, and digital design, catering to a diverse range of industries including technology, healthcare, and e-commerce.
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