Head - Tech Support

We are seeking a proactive and experienced Head - Tech Support to lead our technical support operations in Mangalore. This role is crucial for ensuring the smooth functioning of our technology infrastructure and providing exceptional support to our internal teams and external customers. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a proven ability to manage a support team.

Key Responsibilities:
- Oversee the daily operations of the tech support department, ensuring timely resolution of all technical issues.
- Develop and implement strategies to improve customer satisfaction and reduce support ticket resolution times.
- Manage and mentor a team of technical support professionals, fostering a collaborative and high-performing environment.
- Establish and maintain IT support policies, procedures, and best practices.
- Monitor system performance and identify potential issues before they impact operations.
- Collaborate with other departments to understand their technical needs and provide appropriate solutions.
- Manage vendor relationships for hardware and software procurement and support.
- Ensure compliance with company IT policies and security standards.
- Prepare regular reports on support metrics, team performance, and system health.