Head - Tech Support

Role Summary: The Head - Tech Support will be responsible for leading and managing the IT support function for Biocon's corporate operations in India. This role requires a strategic leader to ensure the delivery of high-quality technical support services, maintain robust IT infrastructure, and drive continuous improvement in IT operations to support business objectives.

Key Responsibilities:

Develop and implement IT support strategies aligned with Biocon's business goals.

Lead, mentor, and manage a team of IT support professionals, fostering a culture of excellence and customer service.

Oversee the daily operations of the IT help desk, ensuring timely resolution of hardware, software, and network issues.

Manage IT infrastructure, including servers, networks, desktops, and mobile devices, ensuring high availability and performance.

Develop and maintain IT policies, procedures, and documentation for support processes.

Manage vendor relationships for IT support tools and services.

Implement and manage IT security best practices within the support function.

Drive continuous improvement initiatives to enhance IT support efficiency and user satisfaction.

Manage IT budgets for the support function and ensure cost-effective solutions.

Collaborate with other IT teams (infrastructure, applications, security) to ensure seamless IT service delivery.