Head - Tour Management

Role Summary:
We are seeking a dynamic and experienced Head of Tour Management to lead and optimize our tour operations. This role will be responsible for developing and executing strategies to enhance customer experience, manage supplier relationships, and drive profitability for our tour packages. The ideal candidate will have a deep understanding of the travel industry, strong leadership skills, and a passion for creating memorable travel experiences.

Key Responsibilities:

Develop and implement comprehensive tour management strategies to align with company objectives.

Oversee the planning, execution, and delivery of all tour packages, ensuring high standards of quality and customer satisfaction.

Manage and nurture relationships with tour operators, hotels, transportation providers, and other key suppliers.

Negotiate contracts and pricing with suppliers to ensure competitive rates and favorable terms.

Lead and mentor the tour management team, fostering a collaborative and high-performance work environment.

Monitor industry trends, competitor activities, and customer feedback to identify opportunities for product development and service improvement.

Manage budgets, track expenses, and ensure the financial viability and profitability of tour operations.

Develop and implement risk management strategies for tour operations.

Ensure compliance with all relevant regulations and legal requirements.