Head - Tour Management

Role Summary:
We are seeking an experienced and dynamic Head of Tour Management to lead our tour operations. This role will be responsible for overseeing all aspects of tour planning, execution, and client satisfaction, ensuring memorable and seamless travel experiences for our corporate clients. The ideal candidate will have a strong understanding of the travel industry, exceptional leadership skills, and a passion for delivering high-quality service.

Key Responsibilities:

Develop and implement comprehensive tour management strategies to meet company objectives and client expectations.

Lead and mentor a team of tour managers and support staff, fostering a culture of excellence and continuous improvement.

Oversee the planning and execution of all tours, including itinerary development, logistics management, vendor negotiation, and budget control.

Ensure adherence to all safety regulations, legal requirements, and company policies throughout tour operations.

Manage client relationships, address concerns, and ensure a high level of customer satisfaction.

Monitor industry trends and competitor activities to identify opportunities for innovation and service enhancement.

Collaborate with marketing and sales teams to develop new tour packages and promotional strategies.

Manage operational budgets and financial performance of the tour management department.