Head - Tour Management (BCA Required) - Thane

Role Summary: We are seeking a dynamic and organized Head - Tour Management with 3-4 years of experience and a BCA degree to oversee all aspects of tour operations in our Thane office. The ideal candidate will be responsible for planning, executing, and managing travel itineraries, ensuring exceptional customer experiences, and optimizing operational efficiency.

Key Responsibilities:
- Develop and implement comprehensive tour management strategies to enhance customer satisfaction and operational efficiency.
- Plan and coordinate detailed travel itineraries, including transportation, accommodation, and activities, ensuring adherence to budget and quality standards.
- Manage relationships with vendors, suppliers, and partners to negotiate favorable terms and ensure service excellence.
- Oversee the day-to-day operations of the tour management team, providing guidance and support.
- Utilize technology and data to track tour performance, identify areas for improvement, and implement best practices.
- Ensure compliance with all relevant travel regulations and company policies.
- Handle customer inquiries, feedback, and complaints promptly and professionally.
- Collaborate with marketing and sales teams to develop attractive tour packages and promotional activities.
- Maintain accurate records and prepare regular reports on tour operations and financial performance.