Hiring: Account / Relationship Management - Non Voice | Mumbai | 2-3 Yrs

We are seeking a proactive and detail-oriented Account / Relationship Manager with a non-voice focus to join our growing team. In this role, you will be instrumental in nurturing and expanding our client relationships within the pulp and paper industry. This position is ideal for a B.Sc graduate with 2-3 years of experience who is passionate about customer success and possesses strong analytical and communication skills.

Key Responsibilities:
- Manage and maintain strong, long-lasting relationships with existing clients, ensuring their needs are met and expectations are exceeded.
- Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly and efficiently through email and internal communication channels.
- Proactively identify opportunities to upsell and cross-sell products and services, contributing to revenue growth.
- Analyze client data and market trends to provide insights and recommendations to both clients and internal teams.
- Collaborate with sales, operations, and technical teams to ensure seamless service delivery and client satisfaction.
- Prepare regular reports on account status, sales performance, and client feedback.
- Onboard new clients, guiding them through our processes and ensuring a smooth transition.
- Stay updated on industry developments and competitor activities to better serve clients and identify new business prospects.