Hiring: Bilingual / Multilingual Support - Non Voice | Thiruvananthapuram | 3-4 Yrs

Role Summary:
We are seeking a highly motivated and linguistically adept Bilingual/Multilingual Support professional to join our non-voice customer service team in Thiruvananthapuram. This role is crucial in providing seamless communication support to our diverse customer base within the automotive sector. The ideal candidate will leverage their advanced language skills and analytical capabilities, gained through an LLM education, to understand and resolve complex customer inquiries via written channels such as email and chat.

Key Responsibilities:
- Respond to customer inquiries and resolve issues through non-voice channels (email, chat) in multiple languages, ensuring accuracy and adherence to company policies.
- Analyze customer feedback and product-related issues, providing detailed reports and insights to relevant departments.
- Translate technical documentation, marketing materials, and customer communications between languages.
- Assist in developing and refining multilingual knowledge base articles and support resources.
- Collaborate with cross-functional teams to address customer concerns and improve service delivery.
- Maintain a high level of customer satisfaction by providing timely, empathetic, and effective support.
- Stay updated on automotive industry trends and product updates to provide informed assistance.