Hiring: Concierge | Ahmedabad | 2-4 Yrs

Role Summary:
We are seeking a dedicated and proactive Concierge to join our team in Ahmedabad. The Concierge will be responsible for providing exceptional support and assistance to our customers, ensuring a smooth and enjoyable experience with our travel services. This role is ideal for an individual with 2-4 years of experience who is passionate about customer service and problem-solving.

Key Responsibilities:
- Act as the primary point of contact for customer inquiries, requests, and issues via phone, email, and chat.
- Provide personalized assistance with travel bookings, modifications, and cancellations.
- Proactively identify customer needs and offer tailored solutions and recommendations.
- Resolve customer complaints and issues efficiently and effectively, escalating when necessary.
- Coordinate with internal teams (e.g., operations, customer support) to ensure timely resolution of customer requests.
- Maintain a high level of product knowledge regarding our services, destinations, and policies.
- Strive to exceed customer expectations and build strong, lasting relationships.
- Assist with special requests and VIP client services.
- Document all customer interactions and resolutions accurately in the CRM system.